"Citizens libraries - Libraries for citizens: needs and expectations"
the 6th and 7th of September 2007
at Turku City Library.
Thursday the 6th of September 2007
13.30 - 13.55 | Opening Axiell's First Nordic Symposium
by Jerk Sintorn, Managing Director of Axiell Bibliotek AB | Video/Presentation |
14.00 - 14.45 | Keynote speaker 1:
Create the future – how can we meet the surrounding world’s wishes to the library
by Ivars Jegers, futurologist, Subjecta Sweden | Video/Presentation |
14.45 - 15.05 | Which expectations do the library users and the non-library users have of the library service?
by Lise Søderberg, Nordic Communication and Marketing manager Axiell Bibliotek AB presents the result of a survey in Denmark, Sweden and Finland | Video/Presentation |
15.05 - 15.30 | Coffee Break | |
15.35 - 16.20 | Keynote speaker 2
Satisfying the Expectations of Library Customers: Service Quality and Satisfaction
by Peter Hernon, Professor at Graduate School of Library and Information Science, Boston, USA | Video/Presentation |
16.30 - 17.30 | Keynote speakers 3
How can we reach new library users? - Citizen service – a new task for the public libraries
by Kirstine Lundsgaard, Chief librarian at Frederikssund Library, Denmark
| Video/Presentation |
| | - Re-imagine the library. Mutual infusion between the Library Net and the Net Library
by Inga Lundén, City Librarian of Stockholm Public Library, Sweden | Video/Presentation |
19.15 - 20.15 | Welcome to Turku City Library
New targets with a brand new library
by Inkeri Näätsaari, Chief Librarian at Turku City Library, Finland | |
Friday the 7th of September 2007:
09.00 - 10.00 | Panel discussion:
How can the libraries become part of a national strategy for the
evolution of our knowledge based society? Panel discussion with Britta Lejon, member of the Swedish Parlament from the Social Democracy Party and Markku Laukannen, member of the Finnish Parlament for the Center Party. Moderator of the debate is Tuula Haavisto, Director of Libraries from Tampere City Library |
Video/Presentation |
10.00 - 10.20 | Coffee break | |
10.20 - 11.05 | Keynote speaker 4
Using Marketing Strategies to Strengthen Your Library!
by Suzanne Walters, consultant and previous director of Marketing and Development for the Denver Public Library | Video/Presentation |
11.15 - 12.00 | Keynote speakers 5
- New ways in user-communications - Chat with the chief librarian as a form of user dialogue
by Inger Skamris, Chief librarian at Randers Libraries, Denmark | Video/Presentation
|
| - Customers as publishers
by Kari Lämsä, Manager at Library 10; Helsinki City Library | Video/Presentation |
| | - The interactive services in libraries.fi
by Nina Granlund, editor, Libraries.fi - Helsinki City Library - Central Library for Public Libraries | Video/Presentation |
12.00 - 12.20 | Closing Axiell's First Nordic Symposium | Video/Presentation |
12.30 - 13.15 | Lunch | |
