We’d like to update you about a couple of recent role changes that are concerned with our Customer Service Team.
Jackie Collins, who you’ll be familiar with as the Incident and Change Manager for Axiell UK, supporting our Public Library customers, is taking up a new role as a Product Consultant. Her new role will still be directly involved with customers but in an implementation & education capacity. Stepping into the role of Customer Service Manager is Gareth Noon, someone you might be familiar with already. Gareth has a wealth of experience with Axiell and will ensure a seamless transition as he takes over the management of the Customer Services team.
“Since joining Axiell nearly 10 years ago I have been involved with customer support but sometimes it’s good to have a change and challenge yourself. As Product Consultant I will be helping customers to implement new solutions and get more out of Axiell’s Products. Happily this will still allow me to interact directly with Axiell customers.I have worked alongside Gareth for all of my time here and know that the Servicedesk and Service Delivery team are in good hands.”
“I initially joined Axiell in 2002 with a role on our Servicedesk. During my time with the company I have had roles in Facilities Management, Managed Services and most recently as a Service Delivery Manager for some of our larger customers and consortia. I am now looking forward to the challenge of overseeing our support teams as Customer Service Manager and joining the Axiell UK management team to help improve the services we deliver to our customers.”