North American customers can now rely on Axiell for the infrastructure and managed services for their collection management solutions
Toronto, Canada May 19 2020 – Axiell, the leading supplier of software to the cultural sector and collections management software (CMS) today announces that North American institutions can now benefit from a market leading managed services offering. The new managed service provides customers with a complete solution for collections management with the optimal infrastructure, storage and hosting environment. For customers that choose this service, this means continuous, high performance access to their CMS and easier remote access as well as rapid support. The application is monitored and run on secure and modern infrastructure and supported within North American time zones.
As Axiell’s user base in North America grows and demand for cloud and managed services continues to increase, Axiell has invested in a US data centre to meet customer demand for SaaS solutions, including hosted services for collection management solutions. The centre is fully operational, with the initial two managed services customers are now live and leveraging the service.
“We’ve leveraged the experience we have from providing managed services, including hosting, to hundreds of customers in Europe and Asia Pacific, and can now provide best practice standards, that meet local needs and regulations. We’ve made investments in both infrastructure and skills to enable us to offer market leading managed services to new and existing North American customers.” says Dan Kennedy, Regional Manager, North America.
Axiell has partnered with Equinix for the service, which is based in a Tier III data centre in Ashburn, Virginia, ensuring high levels of availability, reliability and security. Axiell has also increased the capacity and skills for managing services within North America. Expert support can now be provided by local teams and 24/7 support can be managed leveraging Axiell’s global operations.
“At Axiell, we partner long term with our customers to meet their needs and we are very glad to be able to extend our services in North America. We can now manage the complete chain of infrastructure and services around the software we provide, meaning that our customers can focus on the valuable work their institutions do instead of managing software or IT. The launch of our new US data centre is also a key step in delivering modern, accessible software as cloud solutions that helps our customers achieve their goals,” says Maria Wasing, COO Axiell Group.
Headquartered in Sweden, Axiell is a global software company focused on making knowledge and culture accessible to everyone, everywhere. We develop innovative digital tools to transform the way libraries, schools, and other cultural and educational institutions work and connect with their audiences. Our products make a sustainable difference by helping to create communities that are conscious, informed, and culturally rich. Axiell currently has offices in 14 countries, from which we help nearly 11,000 customers across 55 countries. For more information on Axiell and our products, visit www.axiell.com.