Are you visiting our website from the UK? You can find more relevant local information on our UK website.

Are you visiting our website from the UK? You can find more relevant local information on our UK website.

UK Website
A librarian infront of books

Getting you up and running

When you adopt our software, we’ll guide you through everything you need to do to get up and running.

Work and discussions around a table

Step 1

Consultation

We’ll work with you to understand your institution’s needs and discuss your options for hosting, support, implementation and customization.

Two women and a Man Talking

Step 2

Project management

We’ll assign a Project Manager to work with you throughout the implementation of your new software. They’ll provide advice and guidance at each stage and ensure that your expectations are met.

Server Room

Step 3

Hosting and servers

You can choose the best hosting solution for you from our different offers.

Learn more

man looking at computer

Step 4

Configuration

Based on your needs, we’ll configure your software, reports, exports, security privileges and more, providing you with a system that meets your requirements and is ready for use.

Axiell training

Step 5

Training

You and your team will be provided training to help you understand how to use and manage your new system.

Learn more

Female librarian smiling

Step 6

Support

Once you are up and running with your new software, you will have full access to our support resources, documentation, help and customer support portal.

Events Axiell

Step 7

Community

As part of our user community, you’ll be welcome to attend our user conferences, to interact with others in the community and share ideas and best practice.

View events

Two having a Library Discussion

Step 8

Updates and additional needs

As your needs evolve over time, we provide ongoing software updates, and can offer additional products and services as required.

Lady looking at collection item

Step 9

Additional projects

Once you’re up and running, we can work with you to achieve your goals. Whether you’re looking to increase your public engagement or improve the care of your collection, we can help you find technology solutions, integrate with partners, or build bespoke software to meet your needs.

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