QURIA CASE MANAGEMENT

Secure, organized, and effortless patron communication​

A single hub for library case management to enhance patron satisfaction and staff efficiency.​
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The Benefits​

Library communication made simple​

Provide a more engaging and transparent library experience by streamlining all library communication in one place. ​

Accessible at any time, easy to use and patrons can be sure their enquiry is always handled securely. Notifications keep patrons updated and make sure nothing falls through the cracks.

Improve your library’s responsiveness​

Focus on what really matters – delivering value to your patrons. Gathering all communication in one channel instead of several leads to faster responses, time and resource efficiency, and ultimately, more satisfied patrons. ​

By getting a status overview, categorising requests, and assigning cases, you reduce the risk of something being lost or forgotten and ensure that every patrons request is handled quickly and efficiently. All inquiries are stored in threads that provide easy access to previous actions taken, so you always know exactly where you are in the process.

The Features​: A complete patron communication solution​

Top-tier data protection​

Rest assured; all communication is fully GDPR compliant. Only authorized staff can handle requests, and only registered patrons can submit and read their requests. Quria Case Management safeguards your patrons' personal data, ensuring top-tier protection and privacy without sharing it outside the platform.​ ​

Time and resource-smart​

As all communication is stored in threads so library staff can easily access statistics and previous actions taken, which reduces the administrative work. Quria Case Management is integrated into existing systems (Quria and Arena), reducing the need for separate tools. ​ ​

Boost efficiency​

By categorizing incoming requests and assigning them to the right colleagues, you can work more efficiently. Each request's history is easily accessible, ensuring seamless follow-up and smooth transitions. With assigned requests displayed on the front page, including internal ones, nothing gets overlooked. Plus, librarians save time and maintain consistency with standardized answers for frequently asked questions.​ ​

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