Axiell launches mobile app for libraries to boost patron engagement!

Axiell launches mobile app for libraries to boost patron engagement!

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Meet the Team

Vital Records

Axiell’s team of Vital Records and Statistics experts understand technology and government requirements for the collection and management of life events and statistical data. Several members of the team have more than 25 years’ experience in the Vital Records sector. When you choose to work with Axiell, from buying a system to ongoing support, you work directly with our experts and not with someone sitting in a call centre. We have a track record of building long term relationships with our customers and have worked with many for greater than 20 years.

Chris Fincham

Head of Registries + Vital Records

As the Head of Registries + Vital Records Chris is responsible for the overall direction and vision of Axiell’s Registries + Vital Records product offerings, developments and partnerships. Chris has been involved in the Vital Records industry with Axiell for 15 years, is a member of Axiell’s senior management team and is based out of Axiell’s Toronto office.

Nicholas Hogg

Product Manager for Vitalware Web

As the the Product Manager for Vitalware Web, Nick is responsible for the design and architecture of web application and web service development for Vitalware. Nick has worked within the Vital Records area of Axiell for 15 years, based out of Melbourne, Washington DC, Crete, and he is currently based in Axiell’s Wellington office. Nick is closely involved in web project implementations for Axiell’s clients across the globe. He has a great deal of experience in web application security, and both front and back end development.

Vibha Singh

Senior Account Manager

Vibha has worked in the software industry for about a decade and has been primarily involved with development and consultancy work for Vital Records Software. Based in Melbourne, Vibha has considerable experience in design, implementation, deployment and feature enhancements of the Vital Records systems in several Australian and Canadian Registries. Vibha loves taking up a project and delivering it to exact customer specifications.

Narayani Arvind

Senior Project Manager

Yani has a background in computer science engineering. Scrum Product Owner and Six Sigma Black Belt with experience in Agile project management, requirements analysis and business process re-engineering.

Jonathan Fontaine

Customer Support Manager

Jonathan is an expert in Vital Records Offices’ back office business procedures as well as Axiell’s web facing technologies serving the public, hospitals, medical examiners, coroners and funeral directors. Jonathan is Axiell’s representative to the National Routing System project and has extensive experience and expertise in this area. Jonathan is also fluently bilingual in English and French and is currently based in Montreal, Canada.

Andrew Jagdharry

Developer and Systems Administrator

Senior developer with extensive expertise in several Vital Statistics operations. Additionally, provides System, Network, UNIX and Windows administration skills to any project. Oversees all Disaster Recovery Project implementations.

Christopher Entereso


Christopher has been a member of the Vital Records team since 2011. Currently based on Vancouver, Canada, he is involved in the implementation of Axiell’s Registry and Vital Record software, web applications and the National Routing System in Canada. He continually provides support and consultation as well as develop custom solutions for Vital Records Offices.

Braden Galey

Helpdesk/QA Analyst

An educated professional with a Bachelor’s degree in Business Technology and Administration from UMBC. During his professional and educational background, he has developed experience in helpdesk operations, technical troubleshooting, data management, and QA analysis. This is further compounded with a decade of experience in the customer service industry, specializing in building customer relationships.

Steven Koza

Junior Developer

Steven is a recent graduate from University of Toronto’s Computer Science program (HBSc.) and has been with Axiell since 2019. Based out of Toronto, he is working on product implementation for new Vitalware customers as well as change and support requests from existing Vitalware customers in North America.

James Moore

Junior Developer

James holds a bachelor’s degree in Computer Engineering from Texas A&M University. Through his educational and professional pursuits, he gained passionate interest in software development and web design.

Paul O'Doherty

Customer Support Manager

With over two decades of Civil Registry experience, Paul has held just about every possible position in RVR, from support right through to Account Management. His in-depth knowledge of the Vitalware backend has been instrumental in the delivery of time critical projects, such as same sex marriages, citizenship by birth and data migrations. He has worked collaboratively on projects across APAC, North America and the Caribbean. Paul is based in Melbourne and currently working on replatforming our APAC clients onto new cloud servers.

Alexander Orellana

Support Engineer

Based in our Brooklyn office, Alexander is a recent graduate from Hofstra University and holds a Bachelor of Science in Computer Science. With a passion for problem solving, he provides support to Vitalware clients in North America. Alexander is bilingual, speaking fluent English and Spanish and is determined to always provide exemplary service, much to the success and satisfaction of his clients.

Ersi Nurcellari

Junior Software Engineer

A small specialist team, with large international resources

Vital Records & Statistics in one specialist area within a larger group. Axiell is a specialist systems provider servicing governments, public libraries, museums, archives, universities and schools.

The Axiell Group is an international company with 300 employees in Abu Dhabi, Australia, Canada, Denmark, Finland, Germany, the Netherlands, New Zealand, Norway, Qatar, Sweden, the UK and the USA. Our systems are in use in more than 3400 institutions across 55 countries.

All the teams at Axiell work very closely together, so the specialist Vital Record & Statistics team is supported by the resources of Axiell’s wider network. This allows the team to draw on the expertise and innovation of developers from across the globe, working across various markets, and to leverage language and local expertise from colleagues in 13 countries, across every time zone.

When you work with Axiell, you get the benefits you’d associate with working with a smaller team – fewer points of contact, more senior contacts with higher levels of expertise and ongoing relationships that develop with your requirements – while also benefiting from the infrastructure and security of a large international business.

Learn more about the Axiell Group here.

Case Studies

The History of EMu from an Axiell Legacy, Dominic Marshall, EMu Product Manager

Late last year we were delighted to move Dominic Marshall into the position of EMu...

By Rielle Ullberg July 15, 2022

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Axiell's Vital Records Software Used to Evolve Tasmania's Registry of Births, Deaths and Marriages

Meeting the mandates of a data-driven future with Vitalware Like many vital records departments, Tasmania’s...

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Axiell's Vital Records Software Used by Newfoundland and Labrador Vital Statistics Registry

The Newfoundland and Labrador Vital Statistics Registry is built on service. Charged with certifying and...

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