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End-to-End Industry Expertise with Full-Service Implementations

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Services We Offer

When you partner with Axiell, our team takes the time to deeply understand your jurisdiction’s needs and workflows. This allows us to tailor a system that meets your unique requirements. We also provide business process reengineering suggestions to support your division’s IT Modernization and Transformation goals.

We take pride in providing end-to-end services that support our clients in their implementations. These services include, but are not limited to, the following:

Registry User and Data Provider Workflow Analysis

Axiell will work with your end users, such as medical facilities, funeral directors, coroners/medical examiners etc., to map their workflows and use them to design a solution that works well for all users.

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Gap Analysis and Requirements Gathering

As part of the discovery phase, our team will demonstrate out-of-the box features and work with your team to identify gaps and areas of customization required to meet your jurisdictional needs.

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Jurisdictional Road Map to Interoperability

Axiell is committed to the newest interoperability standards and participates in all community events to prepare your jurisdiction for evolving interoperability standards. This ensures effective data exchange and validation services between your organization and your partners.

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Current state/ Future state Workflow Mapping

Our team can work with your team to document current state workflows, provide recommendations for improvements, and help draft future state workflows.

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Business Process Reengineering

As a part of your IT modernization efforts, our team will work with your team to identify the business areas that require reengineering to optimize efficiency.

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Business Analysis and QA Services

Continuous testing is vital to a successful system implementation. Our business analysts lead quality assurance activities by working with your team to ensure what is being built matches the acceptance criteria.

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Training Registry Users and Data Providers

We at Axiell provide various training services including ‘Train the Trainer’, training for vital registry staff, and end user training including medical facility users, funeral home personals, etc. Our team has experience conducting training workshops for various user groups and facilities.

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Ongoing Solution Enhancement and Maintenance

Our systems evolve alongside the needs of our customer base. With our systems you benefit from a constantly evolving product as legislation, technology stacks and customer expectations change.

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On-site Services

Axiell offers a range of on-site services for your and subject matter expertise to help you run your vital records operations. These include Project Management for internal projects accompanied with business/gap analysis, software development and enhancement of your vital records system and help desk services for your data providers.

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Step 1: Consultation

Our team of industry experts will work with you to understand your needs and the needs of your jurisdiction. They will discuss options for business efficiencies and will configure the system to meet your needs.

Step 2: Implementation

When you’re ready to implement, our team will manage the implementation process from start to finish.

Modernise and model your workflows into the system

Manage the migration of data into the system

Manage and implement any systems integration with 3rd party software

Manage testing and Go Live process

Step 3: Hosting and Servers

We have a range of hosting solutions to meet your needs:

Self-Hosted

If you already have IT infrastructure in place, our applications can be hosted on your servers and you will retain full control of backups, support, operating systems and the network.

APA Hosting

We can provide very cost-effective high speed servers that sit in your buildings. We will manage the hardware, backups, and disaster recovery, while you retain control of the network and operating system.

Hosted Service

We can fully host your application in our own data centre and manage the server hardware, networks, operating systems, data backup and disaster recovery planning.

Step 4: Training

To ensure that you and your staff get the most out of your system, we will provide full training.

New user training

Administrator training

Refresher training

Step 5: Support

Once your system is live you will have full support from our team of experts. You speak directly to the people who worked with you throughout the implementation and know your system inside out. Support Services:

Call one of our experts

Log A Support Case Online

Access online documentation

Step 6: Updates & New Implementations

As legislation and technology changes, we will work with you to ensure that your systems and processes change to meet current needs.

Ensure your processes meet with current legislation

Ensure your technology stacks are up-to-date

Ensure continued safety and security as technology changes

Case Studies

Axiell's Vital Records Software Used to Evolve Tasmania's Registry of Births, Deaths and Marriages

Meeting the mandates of a data-driven future with Vitalware Like many vital records departments, Tasmania’s...

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Axiell's Vital Records Software Used by Newfoundland and Labrador Vital Statistics Registry

The Newfoundland and Labrador Vital Statistics Registry is built on service. Charged with certifying and...

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Axiell Implements Vital Records Software for the Mississippi Department of Health

The Mississippi Department of Health, Bureau of Public Health Statistics, commenced birth and death registration...

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