The challenges you face with other digital engagement software
Managing touchscreen interactives in museums can be a rollercoaster for staff, especially those tasked with maintaining the hardware and software long-term (the unsung heros of the IT, AV and Digital departments). The highs of the public launch of your mobile guide or in-gallery interactives can be followed by the lows of software falling out of compliance, broken APIs, mounting staff requests for updates to content, Wifi or cellular service challenges, and hardware obsolescence. These issues are often thought of as “inevitabilities” and when they happen, museum stakeholders think their project has failed.
How CultureConnect helps you overcome or avoid these problems
These “inevitabilities” can be foreseen, planned for, mitigated or avoided completely. It just takes planning and an underlying software system that addresses these issues for you. The CultureConnect platform was designed for museums, so we’ve taken on and solved these big maintenance challenges. One of the services built into the CultureConnect platform is broadly called “Platform Compliance and Maintenance”. This gift is for you, our dear IT, AV, and Digital Department friends!
What exactly is “platform compliance and maintenance”?
Our platform is designed to help museum’s grow their digital program. This means our developers pro-actively manage and maintain:
- The code base, including bug fixes and upgrades
- Third-party integrations from plug-ins to APIs
- Compliance with browser, operating system and other versioned software
- Hosting of the platform, content management system, and visitor-facing applications
In short, maintenance is our problem, not yours.