Using the decision tree
The first question “Got Technical Skills?” is answered based upon the project scope. Even at the idea stage, identify the main technical skills needed to execute on the project. As the project scope is refined by stakeholder input or other research, ask the question again. If the answer is ‘no’ ask if these skills can be easily acquired (through a tutorial or hiring a dedicated resource like a freelancer).
If the answer to technical skills is still ‘no’ then the next critical question is about the budget, essentially asking, ‘what can you afford to buy?’. If you have only a small budget, think about how you can adjust the scope of the project to reasonably match your budget. If you can’t find common ground for buy budget and scope, then the project may not be possible at all. If you can find this common ground, then the main criteria is met for deciding to ‘buy it’
Let’s say your organization does have the in-house technical staff to execute on the project. The next critical question is ‘do you have the time?’ – maybe your team has a full dance card or other priorities. If they do have the time, the next question is about control.
Is total code-level control over design, features, or functionality essential? It’s tempting to want total control, but ask yourself if it’s necessary given the project’s goals and cost in terms of staff resources and time. In other words, is the cost to build the solution in-house worth the ROI?
Managing trade-offs
Heather-Marie Wells, the Digital Media Project Manager at the Crystal Bridges Museum of American Art and CultureConnect CEO, Samantha Diamond presented on this question of building vs. buying during Museums and the Web 2018 in Vancouver. We not only presented the decision tree and why we settled on the questions used in the tree, but also illustrated the trade-offs by examining Digital Labels, products we built independently.
Crystal Bridges built a digital label product with a certain amount of design and feature controls along with a content management system. Their team has the in-house skills and time to develop the product and enjoyed total control to allow for product iteration. That said, the ongoing maintenance of the product and extent of the feature set required continued investment. CultureConnect’s off-the-shelf Digital Labels have extensive features, flexible layout systems and design controls, and we take care of the maintenance. Our off-the-shelf solution was a great choice for an institution without a digital team like the New Orleans Museum of Art.
We regularly consult with institutions to help determine the best route. Reach out to us to chat more.